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Contact
Fastest route — a ticket inside the Panel
If you have an account, opening a ticket under Support is the fastest way. The reason is simple: a ticket already carries the order number, your account details and history, so we do not need to ask again and can check immediately.
You can attach files (screenshots, receipts) to a ticket.
When emailing us, please include:
- the email address on your account (otherwise we cannot find it);
- the order number (if your question is about an order);
- a short description of the problem.
Never send your password or API key by email. We never ask for them.
Response time
Tickets are handled by priority, and the expected response time is shown on the ticket page. Manual payments are usually confirmed within 30 minutes.
What to contact us about
| Topic | Where |
|---|---|
| Order not delivered or slow | ticket, with the order number |
| Metrics dropped (guarantee) | button on the Orders page |
| Payment went through, balance not credited | ticket, attach the receipt |
| API and integration | ticket, with a sample request and response |
| Partnerships and high volume |
Company details
Legal details (company name, tax ID, address) will be published here once registration is complete.