Refund Policy

This page states exactly when funds are returned and when they are not.

1. The core rule

Funds added to your balance are used to buy services inside the Panel. They are not refundable to a card or bank account.

For a cancelled or undelivered order, funds are returned to your Panel balance, and you can spend them on your next order.

2. Automatic refunds — you do not need to ask

Funds return to your balance automatically in these cases:

Case	What is returned
Order was never sent to the provider	full amount
Order was cancelled	full amount
Order failed	full amount
Order was partially delivered	the undelivered portion

The refund happens as soon as the order status is determined. Every movement appears on the "Transactions" page, so you can verify it yourself.

3. When no refund is given

The link was entered incorrectly. The order was delivered to that link.
Delivery failed because the profile was private or deleted.
The order was delivered but you did not like the result.
Metrics dropped later — this falls under the guarantee clause (section 4), not under refunds.
The conditions in the service description were not met (for example minimum or maximum quantity, region, language).

4. Guarantee (refill) is not a refund

If a service includes a guarantee, we replenish dropped metrics rather than returning money. The guarantee window is shown on the service page and starts on the day the order is completed.

To request it: the button next to the order on the Orders page.

5. Manual payment (card transfer)

After you upload a receipt, the payment is reviewed within 30 minutes (longer at peak times).
If the receipt is invalid or the amount does not match, the payment is declined with a stated reason. If your card was not charged, nothing is lost.
If money left your card but the balance was not credited, open a ticket immediately and attach the receipt. Such cases are checked manually and the balance is credited.

6. Chargebacks — important

Attempting to reverse a payment through your bank without contacting the Panel (a chargeback) results in account suspension, and the remaining balance is frozen.

Any issue can be resolved through a ticket — that is much faster and nothing is lost.

7. How to request

Sign in → Support → new ticket.
Reference the order number (the form asks for it).
Describe what you expected and what happened.

Response time depends on ticket priority and is shown on the ticket page.